Talking to Users
The listening layer. One real user conversation every week, a "this shipped, thank you" to every reporter whose issue closed, an eye on reporters who went quiet, and the standing answer to "what did the user actually mean."
Your Righthand talks to your users on a cadence, not only when something breaks. Every Wednesday it picks one person worth hearing from, books the conversation, preps the day before, and writes the note the day after. Every reporter whose issue closed that week gets told what changed and thanked. Every feature request arrives at planning with the underlying need attached, not just the literal ask.
What's in the pack.
4 skills, installed together — your Righthand arrives already equipped for the job.
- Product
User Conversations
Use when talking to the product's users directly: keeping a cadence of conversations, writing outreach that gets replies, running a 30-minute interview, writing the note, closing the loop with everyone who reported something, and translating what a user said into what they actually meant. Maintains Knowledge/Organizations/user-roster.md and Knowledge/People/ notes.
- Email And Comms
Working With Email
Operates on a USER's connected Gmail or Outlook account via `agent connection tool-exec` — drafting messages from their address, reading and searching their threads, and triaging incoming replies in their mailbox. Use when the user delegates email work to you on THEIR account: composing outreach from their address, responding to messages in their inbox, classifying replies to a campaign they're running, or organizing their inbox (search, label, archive). The mailbox belongs to THEM, not to you. For the Righthand's own inbox (using `agent email` directly), use `my-email` instead.
- Calendar And Meetings
Working With Calendar
Manages a USER's connected Google Calendar or Outlook calendar via `agent connection tool-exec`. Use when the user delegates calendar work to you on THEIR account — checking their availability, scheduling meetings on their schedule, accepting/declining invites for them, coordinating attendees across timezones, or auditing their calendar for conflicts. Applies the same scheduling, etiquette, and timezone wisdom as `my-calendar` but executed against the user's connected calendar instead of your own. The calendar belongs to THEM, not to you. For your own calendar (the one the Righthand uses `agent calendar` against directly), use `my-calendar` instead.
- Integrations
Working With Linear
Use this skill when: - Creating or updating Linear issues - Managing project workflows and cycles - Organizing development tasks and priorities - Setting up project structures and teams
Hire a Righthand
ready for this job.
Pick Talking to Users at signup and your Righthand shows up with every skill in the pack already installed.