Use Stripe to prepare an overdue invoice owner question
Example: A billing owner wants a reminder. The identified invoice has an unanswered customer dispute in the supplied conversation.
Keep Stripe as the source for its records. A Righthand can use available information for the decision below.
This article is from Righthand. The example and result are illustrative. This guide has no executed integration test.
The customer task
A billing owner wants a reminder. The identified invoice has an unanswered customer dispute in the supplied conversation.
Provider documentation. The documentation gives information about invoice states and invoice events. The invoice status values are draft, open, paid, uncollectible, and void.
Make account access explicit
If Stripe is available in Connections, connect the intended account. Give the Righthand access to that connection.
Provider documentation does not establish installed Righthand operations. Examine the connection’s available tools before assigning direct account work.
For direct account work, the connection must have the necessary read or write operation and permission. If that operation is unavailable, supply the information in a message. The owner must make any account change in that case.
Connection Permissions gives information about account access and tool permissions. Give only the access necessary for the identified task.
The request to the Righthand
Read the identified invoice and supplied dispute.
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Send billing state and dispute separately.
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Get approval before you contact the customer.
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Send the owner the result before 3 PM Friday.
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Use Pacific time.
Use the provider records for the result
Identify the exact invoice and account context. Read state and amounts together. Keep the owner's financial decisions separate from status reporting.
Invoice state does not give a decision about a commercial dispute.
For a permitted write, examine the resulting account record. A proposal does not establish a completed change.
For an external message, identify the recipient and permitted task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
An illustrative result and next step
The invoice is open, and the customer disputes one item. A standard reminder does not give a decision about that question.
The owner gives a decision about the dispute response before giving approval for the next message.
Try one account task
- Give the Righthand one identified source record.
- Compare its result with that source.
- Examine the account record after a permitted write.
- Examine the work in Activity.
If a direct operation is unavailable, give the source information in a message. This does not establish a direct integration.
When the account tools are sufficient
Use Stripe directly when its existing view gives the complete answer and no other conversation is necessary. A person can make the decision from that view.