Use Shopify to identify an address change after dispatch
Example: A customer sends a new delivery address. The order's supplied shipment information shows dispatch already occurred.
Keep Shopify as the source for its records. A Righthand can use available information for the decision below.
This article is from Righthand. The example and result are illustrative. This guide has no executed integration test.
The customer task
A customer sends a new delivery address. The order's supplied shipment information shows dispatch already occurred.
Provider documentation. The documentation gives information about querying orders with supported search conditions. Available data depends on the account's authorized order access.
Make account access explicit
If Shopify is available in Connections, connect the intended account. Give the Righthand access to that connection.
Provider documentation does not establish installed Righthand operations. Examine the connection’s available tools before assigning direct account work.
For direct account work, the connection must have the necessary read or write operation and permission. If that operation is unavailable, supply the information in a message. The owner must make any account change in that case.
Connection Permissions gives information about account access and tool permissions. Give only the access necessary for the identified task.
The request to the Righthand
Read the identified order and address request.
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Send the dispatch state before a address write.
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Prepare the carrier decision for the owner.
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Send the owner the result before 3 PM Friday.
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Use Pacific time.
Use the provider records for the result
Identify the store and order before the task. Keep order, payment, and fulfillment facts independently. Make sure that the account covers the requested dates before reporting complete history.
An order edit does not necessarily change a shipment in transit.
For a permitted write, examine the resulting account record. A proposal does not establish a completed change.
For an external message, identify the recipient and permitted task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
An illustrative result and next step
The parcel already left. A store address edit alone cannot establish a carrier reroute.
The owner uses the carrier's approved process before giving confirmation of the new destination.
Try one account task
- Give the Righthand one identified source record.
- Compare its result with that source.
- Examine the account record after a permitted write.
- Examine the work in Activity.
If a direct operation is unavailable, give the source information in a message. This does not establish a direct integration.
When the account tools are sufficient
Use Shopify directly when its existing view gives the complete answer and no other conversation is necessary. A person can make the decision from that view.