Use Linear to compare implementation and customer verification
Example: An issue has an implementation-complete note. The support owner has no customer verification after the change.
Keep Linear as the source for its records. A Righthand can use available information for the decision below.
This article is from Righthand. The example and result are illustrative. This guide has no executed integration test.
The customer task
An issue has an implementation-complete note. The support owner has no customer verification after the change.
Provider documentation. The documentation gives information about GraphQL queries and mutations for issues. To create an issue, the intended team and supplied issue information are necessary.
Make account access explicit
If Linear is available in Connections, connect the intended account. Give the Righthand access to that connection.
Provider documentation does not establish installed Righthand operations. Examine the connection’s available tools before assigning direct account work.
For direct account work, the connection must have the necessary read or write operation and permission. If that operation is unavailable, supply the information in a message. The owner must make any account change in that case.
Connection Permissions gives information about account access and tool permissions. Give only the access necessary for the identified task.
The request to the Righthand
Read the supplied issue and verification notes.
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Send implementation and customer verification independently.
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Prepare the remaining verification task.
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Send the owner the result before 3 PM Friday.
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Use Pacific time.
Use the provider records for the result
Identify the team and issue before reading or writing. Keep proposed issue edits distinct from completed edits. Use the owner's accepted scope for any mutation.
A completed engineering state does not establish customer-visible behavior.
For a permitted write, examine the resulting account record. A proposal does not establish a completed change.
For an external message, identify the recipient and permitted task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
An illustrative result and next step
Implementation is reported complete. No supplied customer result follows the change.
The release owner gives a teammate the verification task before support gives confirmation of corrected customer behavior.
Try one account task
- Give the Righthand one identified source record.
- Compare its result with that source.
- Examine the account record after a permitted write.
- Examine the work in Activity.
If a direct operation is unavailable, give the source information in a message. This does not establish a direct integration.
When the account tools are sufficient
Use Linear directly when its existing view gives the complete answer and no other conversation is necessary. A person can make the decision from that view.