Use Linear for an issue status correction after reopening
Example: A customer reported a new failure after an issue closed. A weekly report still lists it as complete.
Keep Linear as the source for its records. A Righthand can use available information for the decision below.
This article is from Righthand. The example and result are illustrative. This guide has no executed integration test.
The customer task
A customer reported a new failure after an issue closed. A weekly report still lists it as complete.
Provider documentation. The documentation gives information about GraphQL queries and mutations for issues. To create an issue, the intended team and supplied issue information are necessary.
Make account access explicit
If Linear is available in Connections, connect the intended account. Give the Righthand access to that connection.
Provider documentation does not establish installed Righthand operations. Examine the connection’s available tools before assigning direct account work.
For direct account work, the connection must have the necessary read or write operation and permission. If that operation is unavailable, supply the information in a message. The owner must make any account change in that case.
Connection Permissions gives information about account access and tool permissions. Give only the access necessary for the identified task.
The request to the Righthand
Read the supplied issue state and new report.
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Prepare the current status for the weekly report.
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Keep earlier resolution evidence dated.
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Send the owner the result before 3 PM Friday.
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Use Pacific time.
Use the provider records for the result
Identify the team and issue before reading or writing. Keep proposed issue edits distinct from completed edits. Use the owner's accepted scope for any mutation.
Historical closure must not replace the current issue state.
For a permitted write, examine the resulting account record. A proposal does not establish a completed change.
For an external message, identify the recipient and permitted task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
An illustrative result and next step
The issue is open again. The earlier closure remains historical evidence.
The report owner uses the current state and gives a teammate the new investigation task.
Try one account task
- Give the Righthand one identified source record.
- Compare its result with that source.
- Examine the account record after a permitted write.
- Examine the work in Activity.
If a direct operation is unavailable, give the source information in a message. This does not establish a direct integration.
When the account tools are sufficient
Use Linear directly when its existing view gives the complete answer and no other conversation is necessary. A person can make the decision from that view.