Return requests and accepted collection arrangements for a customer
Example: A customer wants to send goods back and wants a carrier tomorrow. No collection has approval.
Use requests for desired action. Use accepted arrangements for actual commitments, and keep refund decisions separately authorized.
This article is from Righthand. The story and result are illustrative.
Two records with different meanings
A return request records that a customer wants to send goods back.
An accepted collection arrangement gives the permitted item, date, and route.
The customer's situation
A customer wants to send goods back and wants a carrier tomorrow. No collection has approval.
The owner gives the Righthand the identified source material and relevant contacts. A Righthand is an assistant with email, text, phone, and Slack communication. Introduction.
The request to the Righthand
Read the supplied return request.
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Get the requested item and available dates.
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Send the collection decision to the owner.
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Send the owner the result in this conversation.
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Get approval before you change an accepted commitment.
The assistant reads the sources for their different meanings. It compares the relevant facts and sends the difference to the owner.
If the request permits contact, the assistant sends the identified question to the supplied recipient. Send the reply to the person responsible for the decision.
An illustrative result
The customer can be available tomorrow. No accepted collection exists.
The owner selects its permitted return procedure before the assistant gives confirmation of a carrier.
Set access and authority for the actual task
Supplied source material can be sufficient for the first procedure. For direct account access, a connection with the applicable operation and Righthand access is necessary. Connections.
For an external action, identify the recipient and task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
Try the difference with one case
- Give the assistant one example of each source.
- Include a difference that affects the task.
- Compare the returned difference with both sources.
- Make sure that the test recipient receives a permitted message.
- Examine the work in Activity.
A satisfactory result must keep the difference and identify the next owner decision. It must not silently replace one source with the other.
When another approach is sufficient
A direct record or a human review can be sufficient when it gives the answer and no further conversation is necessary. A Righthand is an alternative when you want responsibility for the next information request and decision handoff.