Published hours and accepted exceptions for a venue
Example: An organizer wants loading before normal opening. The venue offered discussion but no accepted exception.
Use hours for ordinary operation. Use accepted exceptions for unusual access, and do not treat discussion as permission.
This article is from Righthand. The story and result are illustrative.
Two records with different meanings
Published hours give the venue's ordinary operating period.
An accepted exception permits a specific different arrangement.
The customer's situation
An organizer wants loading before normal opening. The venue offered discussion but no accepted exception.
The owner gives the Righthand the identified source material and relevant contacts. A Righthand is an assistant with email, text, phone, and Slack communication. Introduction.
The request to the Righthand
Read the supplied hours and conversation.
>
Send the proposed early access as unanswered.
>
Contact the venue only about the approved request.
>
Send the owner the result in this conversation.
>
Get approval before you change an accepted commitment.
The assistant reads the sources for their different meanings. It compares the relevant facts and sends the difference to the owner.
If the request permits contact, the assistant sends the identified question to the supplied recipient. Send the reply to the person responsible for the decision.
An illustrative result
The venue's ordinary opening is 9 AM. The proposed 8 AM load-in remains unaccepted.
The organizer gets an explicit access decision before sending suppliers the access instructions.
Set access and authority for the actual task
Supplied source material can be sufficient for the first procedure. For direct account access, a connection with the applicable operation and Righthand access is necessary. Connections.
For an external action, identify the recipient and task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
Try the difference with one case
- Give the assistant one example of each source.
- Include a difference that affects the task.
- Compare the returned difference with both sources.
- Make sure that the test recipient receives a permitted message.
- Examine the work in Activity.
A satisfactory result must keep the difference and identify the next owner decision. It must not silently replace one source with the other.
When another approach is sufficient
A direct record or a human review can be sufficient when it gives the answer and no further conversation is necessary. A Righthand is an alternative when you want responsibility for the next information request and decision handoff.