Get a training course accessibility arrangement reply
Example: An adult course participant wants a ground-floor room. The published course plan places the session upstairs.
An assistant is an alternative when a participant's request changes facility planning.
A verified access guide is sufficient when it already gives the required access details.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
An adult course participant wants a ground-floor room. The published course plan places the session upstairs.
The coordinator supplies the available room descriptions and participant email. Facility staff give approval for room arrangements.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the participant about the requested room arrangement.
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Get the access feature necessary for attendance.
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Send the request to facility staff.
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Get approval before you give confirmation of an alternative room.
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Send the course coordinator the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the course coordinator.
The floor number does not establish step-free access.
An illustrative result
Step-free access is necessary for this participant. The available ground-floor room has less seating than the original room.
The coordinator gives a decision about the room and capacity before giving confirmation of the accommodation.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.