Get a specialty grocery order weight decision
Example: A customer ordered cheese by piece count. The supplied pieces have different weights, so the final amount can differ from the estimate.
An assistant is an alternative when a customer must select between actual available quantities.
A standard order form is sufficient when weight and price already have agreement.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A customer ordered cheese by piece count. The supplied pieces have different weights, so the final amount can differ from the estimate.
The manager supplies the available weights and approved pricing basis. The customer email belongs to the order.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the customer the supplied piece weights.
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Get the customer's selected pieces.
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Give the approved price basis from the brief.
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Get approval before you give a fixed final amount.
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Send the store manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the store manager.
Use the supplied weights and pricing basis for the reply.
An illustrative result
The customer selects the two smaller pieces and wants a fixed total price. The order still uses a weight price.
The manager gives a decision about whether a fixed price is possible before giving confirmation of the order.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.