Get a reply about office furniture assembly
Example: An office ordered desks with delivery. The delivery company identifies assembly as a different service, but the office plan includes assembled desks.
An assistant is an alternative when an order's practical result differs from the team's assumption.
An accepted installation order is sufficient when every required service is explicit.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
An office ordered desks with delivery. The delivery company identifies assembly as a different service, but the office plan includes assembled desks.
The manager supplies the order and supplier contact. The manager gives approval for additional services.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the supplier the supplied order scope.
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Get the included delivery and assembly work.
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Get a separate assembly offer if necessary.
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Send the offer to the facilities manager.
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Send the facilities manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the facilities manager.
The assistant must not treat delivery confirmation as a complete installation commitment.
An illustrative result
The order includes delivery to the room but does not include assembly. The supplier gives an offer for assembly on the following day.
The manager selects the assembly arrangement before the staff move to the new desks.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.