Get a copier service meter reading correction
Example: A copier service invoice uses a meter reading that differs from the office photograph. The supplier wants payment this week.
An assistant is an alternative when a billing discrepancy must have a supplier explanation.
A meter log is sufficient when invoice dates and readings already agree.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A copier service invoice uses a meter reading that differs from the office photograph. The supplier wants payment this week.
The administrator supplies the invoice, photograph date, and supplier email. Finance staff give approval for payment.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the supplier the supplied reading difference.
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Get the reading date used for the invoice.
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Get an explanation of the difference.
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Send the revised invoice to finance staff.
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Send the office administrator the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the office administrator.
Different observation dates do not establish overbilling.
An illustrative result
The supplier's reading predates the photograph by ten days. It will send the billing calculation for examination.
Finance staff compare the dated readings and give a decision about whether the invoice is correct.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.