Get a community garden tool donation decision
Example: A donor gives an offer for garden tools to a community garden. The donation message gives no condition details, and storage space is limited.
An assistant is an alternative when a donation must have a specific acceptance decision.
A donation form is sufficient when its item list permits only accepted items and quantities.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A donor gives an offer for garden tools to a community garden. The donation message gives no condition details, and storage space is limited.
The coordinator supplies the accepted tool list and donor email. The garden team will give a decision about which items to receive.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the donor the supplied accepted tool list.
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Get the offered quantities and condition descriptions.
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Get available collection times.
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Send the item list to the coordinator before acceptance.
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Send the coordinator the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the coordinator.
The assistant must not accept every offered item or give an equipment safety assessment.
An illustrative result
The donor gives an offer for six spades and a powered cutter. The accepted list permits hand tools only.
The coordinator accepts the spades and gives a decision about whether to reject the powered cutter or identify another recipient.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.