Get a coffee roaster sample feedback decision
Example: A coffee roaster sent three samples to a cafe. The cafe's reply identifies the second sample as its favorite but gives no brewing method.
An assistant is an alternative when feedback must become a specific commercial decision.
A sample survey is sufficient when the owner only wants general product feedback.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A coffee roaster sent three samples to a cafe. The cafe's reply identifies the second sample as its favorite but gives no brewing method.
The owner supplies the sample names and cafe email. The roaster will select what to offer next.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the cafe about the selected sample.
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Get the brewing method and intended service use.
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Get the cafe's proposed weekly quantity.
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Send the answers to the sales owner.
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Send the sales owner the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the sales owner.
The assistant must not treat favorable sample feedback as an accepted supply order.
An illustrative result
The cafe prefers sample two for espresso and wants ten kilograms each week. It did not accept a supply price.
The owner prepares an offer that matches espresso use and quantity before requesting an order.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.