Get a business center mail forwarding destination
Example: A tenant moved offices but still receives mail at a business center. The tenant's message gives two possible forwarding addresses.
An assistant is an alternative when a destination change includes a different service request.
An address-change form is sufficient when forwarding is the only requested service.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A tenant moved offices but still receives mail at a business center. The tenant's message gives two possible forwarding addresses.
The manager supplies the tenant email and accepted forwarding procedure. Staff give approval for release and postage.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the tenant the two supplied addresses.
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Get the selected forwarding address.
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Get the start date for forwarding.
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Send the request to open mail to the manager.
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Send the center manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the center manager.
Permission to forward mail does not include permission to open it.
An illustrative result
The tenant selects the new office from Monday and wants scans of unopened envelopes' contents.
The manager gives a decision about whether a separate mail-opening service is permitted before giving instructions.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.