Course enrollment and attendance for adult training
Example: An adult participant enrolled but missed the required first session. The course team must give a decision about the next step.
Use enrollment for the booking. Use attendance for participation, and keep completion decisions with qualified course staff.
This article is from Righthand. The story and result are illustrative.
Two records with different meanings
Enrollment records an accepted place in a course.
Attendance records participation in a specified session.
The customer's situation
An adult participant enrolled but missed the required first session. The course team must give a decision about the next step.
The owner gives the Righthand the identified source material and relevant contacts. A Righthand is an assistant with email, text, phone, and Slack communication. Introduction.
The request to the Righthand
Read the supplied enrollment and attendance records.
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Send the missed session.
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Contact the participant only about approved alternatives.
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Send the owner the result in this conversation.
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Get approval before you change an accepted commitment.
The assistant reads the sources for their different meanings. It compares the relevant facts and sends the difference to the owner.
If the request permits contact, the assistant sends the identified question to the supplied recipient. Send the reply to the person responsible for the decision.
An illustrative result
The participant has an enrolled place but no first-session attendance.
The course owner gives a decision about a permitted catch-up or transfer.
Set access and authority for the actual task
Supplied source material can be sufficient for the first procedure. For direct account access, a connection with the applicable operation and Righthand access is necessary. Connections.
For an external action, identify the recipient and task. Ask uses an explicit instruction or approval. Connection tool permissions are another required control. Communications Policy.
Try the difference with one case
- Give the assistant one example of each source.
- Include a difference that affects the task.
- Compare the returned difference with both sources.
- Make sure that the test recipient receives a permitted message.
- Examine the work in Activity.
A satisfactory result must keep the difference and identify the next owner decision. It must not silently replace one source with the other.
When another approach is sufficient
A direct record or a human review can be sufficient when it gives the answer and no further conversation is necessary. A Righthand is an alternative when you want responsibility for the next information request and decision handoff.