Get confirmation of a translation audience before a final estimate
Example: A translation customer wants Spanish text for a package. The request does not identify the country where customers will read it.
An assistant is an alternative when the estimate has a customer question and a professional decision.
A complete translation brief is sufficient when it already identifies the audience and terminology.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A translation customer wants Spanish text for a package. The request does not identify the country where customers will read it.
The manager supplies the source text and the customer's email. A linguist will determine the language requirements and estimate.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the customer about the destination market.
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Get the countries where the package will be sold.
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Get the supplied terminology guide.
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Send the linguist the customer's answer before the estimate.
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Send the project manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the project manager.
The assistant collects audience information but does not select the correct translation or regulatory wording.
An illustrative result
The package will go to Mexico and Spain. The customer has a terminology guide for Mexico only.
The manager gets the linguist's recommendation before giving the customer the final estimate.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.