Get confirmation of a tennis club court change with members
Example: A doubles group booked an outdoor court. Maintenance will close it, and the club can offer an indoor court at a different time.
An assistant is an alternative when a facility change creates a commercial decision.
A booking notice is sufficient when time and fee remain unchanged.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A doubles group booked an outdoor court. Maintenance will close it, and the club can offer an indoor court at a different time.
The administrator supplies the approved alternative and group contact. The club gives approval for any fee change.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the group contact the approved court and time.
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Get the group's decision before Wednesday at noon.
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Send the request for the original time to the administrator.
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Send the club administrator the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the club administrator.
The assistant must not treat acceptance of the court as acceptance of a higher fee.
An illustrative result
The group accepts the indoor court but wants the original fee. The indoor fee has no exception approval.
The administrator gives a decision about the fee before giving confirmation of the changed booking.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.