Get a staff decision about equipment for a swimming pool booking
Example: A club hired two lanes for a practice session. The coach now wants storage space for equipment between sessions.
An assistant is an alternative when the coach's request creates a different facility commitment.
A booking confirmation is sufficient when equipment leaves after each session.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A club hired two lanes for a practice session. The coach now wants storage space for equipment between sessions.
The manager supplies the hire times and available storage description. The coach email belongs to the approved booking.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the coach the supplied storage description.
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Get the equipment quantity and dimensions.
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Get the requested storage period.
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Send the storage request to the facility manager.
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Send the facility manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the facility manager.
The assistant must not change the lane hire agreement or give approval for equipment storage conditions.
An illustrative result
The coach wants six large items stored for a month. The available space is for equipment during one session only.
The manager gives a decision about whether a separate storage arrangement is possible.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.