Get confirmation of a reception desk signage delivery
Example: A new reception sign will arrive during an office closure. The supplier wants to leave it outside the building.
An assistant is an alternative when delivery and installation dates must have a combined decision.
A delivery notice is sufficient when a receiving contact will be present.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A new reception sign will arrive during an office closure. The supplier wants to leave it outside the building.
The manager supplies approved receiving hours and supplier email. The manager gives approval for unattended delivery permission.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the supplier the approved receiving hours.
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Get a staffed delivery alternative.
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Send the unattended delivery request to the office manager.
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Send the office manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the office manager.
The assistant must not permit unattended receipt without the owner's decision.
An illustrative result
The supplier can deliver Friday morning with a later installation. The office closure prevents the original receipt.
The manager gives a decision about whether the later installation is satisfactory before giving confirmation of delivery.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.