Get confirmation of a pet supply special order color
Example: A pet supply shop can order a carrier for a customer. The requested color is unavailable, but the supplier has two other colors.
An assistant is an alternative when a simple color question reveals a different product requirement.
An order form is sufficient when size, color, and delivery already have agreement.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A pet supply shop can order a carrier for a customer. The requested color is unavailable, but the supplier has two other colors.
The owner supplies the available colors, dimensions, and customer email. The owner gives approval for the final supplier order.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Send the customer the supplied color alternatives.
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Get the selected color.
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Tell the recipient that the dimensions remain those in the supplied specification.
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Send the different size request to the owner.
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Send the store owner the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the store owner.
Shop staff must give any carrier recommendation for a particular animal.
An illustrative result
The customer selects blue but wants the larger carrier. The available larger size has a different delivery estimate.
The owner prepares the revised offer before giving a supplier order.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.