Get confirmation of an office key return after a contractor visit
Example: A contractor completed an office visit. The contractor did not give the temporary key back, and another visit remains possible.
An assistant is an alternative when a return conversation reveals a new access request.
A key register is sufficient when the contractor gives the key back as agreed.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A contractor completed an office visit. The contractor did not give the temporary key back, and another visit remains possible.
The manager supplies the key reference and contractor email. The manager gives approval for temporary access.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the contractor about the supplied key.
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Get the key return date.
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Get the reason for any requested retention.
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Send a future-access request to the site manager.
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Send the site manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the site manager.
A possible visit does not give permission for continued building access.
An illustrative result
The contractor wants to keep the key for an unconfirmed follow-up visit. The manager did not give approval for that access.
The manager gives a decision about whether to get the key back now and give access later.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.