Get confirmation of a ceramics workshop kiln collection
Example: A ceramics studio fired participants' pieces. One participant cannot attend the normal collection session and wants a friend to collect the pieces.
An assistant is an alternative when collection permission and delivery choices have different decision owners.
A collection notice is sufficient when the participant will attend the normal session.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A ceramics studio fired participants' pieces. One participant cannot attend the normal collection session and wants a friend to collect the pieces.
The manager supplies the participant email and approved alternative sessions. The studio gives approval for release of the pieces.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the participant about the supplied collection sessions.
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Get the selected session and collector name.
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Get the participant's permission for that collector.
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Send the shipping request to the studio manager.
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Send the studio manager the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the studio manager.
The studio manager must select the packing and shipping methods.
An illustrative result
The participant names a friend for Saturday collection. The participant also wants shipping for one large piece.
The manager gives approval for the collector and makes a separate packing and shipping decision.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.