Collect a tailor fitting decision for one garment
Example: A tailor completed alterations to a jacket. The customer wants collection without the final fitting that the owner recommended.
An assistant is an alternative when the customer cannot follow the normal collection procedure.
An appointment reminder is sufficient when the customer already accepted a final fitting.
This article is from Righthand. The customer story and result are illustrative.
The work that the customer wants
A tailor completed alterations to a jacket. The customer wants collection without the final fitting that the owner recommended.
The owner supplies the approved fitting times and customer email. The owner gives approval for whether the garment can leave without a fitting.
The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. Righthand introduction.
For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. Account connections.
The request to the Righthand
Contact the customer about the available fitting times.
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Get the customer's selected time.
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Send a request for collection without a fitting to the owner.
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Tell the customer that the owner will give a decision about that request.
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Send the shop owner the result in this conversation.
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Use Pacific time for the deadline.
What the Righthand does
The Righthand sends these questions by email. It sends the reply to the shop owner.
The assistant must not declare the garment fit satisfactory without the owner's decision.
An illustrative result
The customer cannot attend this week and wants collection by a relative. The final fitting remains incomplete.
The owner gives a decision about whether to permit collection and gives instructions about the unresolved fitting.
Access and permission
If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. Connection Permissions.
With Ask, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. Communications Policy.
Try the procedure with one task
- Give the Righthand one task with a teammate as the contact.
- Make sure that the teammate receives the permitted email.
- Tell the teammate to reply with a different request.
- Compare the returned decision with that reply.
- Examine the email records in Activity.