# Use Asana for a completed task with an unanswered customer decision

Example: A team completed its design task. The linked customer acceptance remains unanswered, but the project manager gives a complete-delivery status.

By Righthand Team · 2026-10-19

Source: https://www.righthand.ai/blog/use-asana-for-a-completed-task-with-an-unanswered-customer-decision

Keep Asana as the source for its records. A Righthand can use available information for the decision below.

This article is from Righthand. The example and result are illustrative. This guide has no executed integration test.

## The customer task

A team completed its design task. The linked customer acceptance remains unanswered, but the project manager gives a complete-delivery status.

[Provider documentation](https://developers.asana.com/docs/tasks). The documentation gives information about task properties, assignees, dates, completion, and project memberships. These properties give different task facts.

## Make account access explicit

If Asana is available in [Connections](https://docs.righthand.ai/guides/adding-your-first-connection), connect the intended account. Give the Righthand access to that connection.

Provider documentation does not establish installed Righthand operations. Examine the connection’s available tools before assigning direct account work.

For direct account work, the connection must have the necessary read or write operation and permission. If that operation is unavailable, supply the information in a message. The owner must make any account change in that case.

[Connection Permissions](https://docs.righthand.ai/guides/add-a-connection) gives information about account access and tool permissions. Give only the access necessary for the identified task.

## The request to the Righthand

> Read the supplied design and acceptance tasks.
>
> Keep their completion states independent.
>
> Send the unanswered acceptance to the manager.
>
> Send the owner the result before 3 PM Friday.
>
> Use Pacific time.

## Use the provider records for the result

Identify the task and project. Compare the task's assignee, dates, and completion independently. Prepare changes only for the property that the owner approved.

Internal task completion does not establish a customer's decision.

For a permitted write, examine the resulting account record. A proposal does not establish a completed change.

For an external message, identify the recipient and permitted task. **Ask** uses an explicit instruction or approval. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## An illustrative result and next step

> The design task is complete. Customer acceptance remains unanswered.

The manager permits a customer question before giving confirmation of final acceptance.

## Try one account task

1. Give the Righthand one identified source record.
2. Compare its result with that source.
3. Examine the account record after a permitted write.
4. Examine the work in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

If a direct operation is unavailable, give the source information in a message. This does not establish a direct integration.

## When the account tools are sufficient

Use Asana directly when its existing view gives the complete answer and no other conversation is necessary. A person can make the decision from that view.

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