# Righthand and Motion for a planned task and a missing customer answer

Example: A consultant has time scheduled for a proposal. The customer did not supply the scope decision required to complete it.

By Righthand Team · 2026-10-21

Source: https://www.righthand.ai/blog/righthand-and-motion-for-a-planned-task-and-a-missing-customer-answer

Motion is an alternative for planning the consultant's workday. Righthand is an alternative for responsibility for the external answer that makes the work possible.

This article is from Righthand. It uses primary product documentation checked on October 13, 2026. The examples are illustrative, not performance tests.

## The buyer's task

A consultant has time scheduled for a proposal. The customer did not supply the scope decision required to complete it.

## The documented Motion path

The Motion documentation gives information about automatic scheduling from tasks, deadlines, priorities, and available time. Its current documentation also gives information about AI Chat and workflows. [Official documentation](https://www.usemotion.com/help).

Use Motion to plan the consultant's work time. Scheduling the task does not supply the missing customer answer.

## The Righthand path

A Righthand is an assistant with its own contact details, connected accounts, and recurring responsibilities. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

> Read the supplied proposal questions.
>
> Send the customer an email with the approved scope question.
>
> Send the answer to the consultant.
>
> Send the owner the result in this conversation.
>
> Get approval before you change a price or accepted commitment.

The assistant reads the supplied information and carries out the permitted task. It sends a new question when the reply makes an owner decision necessary.

With **Ask**, an outward instruction must identify the recipient and action. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

For direct account reads or writes, the actual connection operation and access are necessary. Supplying information in a message is a different procedure from direct account access. [Connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## An illustrative result

> The customer selects the smaller scope but wants an earlier delivery.

The consultant gives a decision about the delivery commitment before the final proposal goes out.

## Compare the work that remains

Examine the work in Righthand [Activity](https://docs.righthand.ai/guides/working-with-your-righthand). Examine the applicable records in Motion independently. This article contains no executed comparison results.

## Costs and existing work

Read current plans before purchase. [Righthand pricing](https://www.righthand.ai/pricing) supplies its plan information. Motion account terms determine access and usage for that product.

Compare total required accounts, setup, observed usage, and corrections. Do not equate unlike usage units or treat a subscription price as cost per completed task.

[Get a Righthand](https://teams.righthand.ai). [Read the alternative's documentation](https://www.usemotion.com/help).