# Righthand and Microsoft 365 Copilot for a document draft and customer acceptance

Example: A company prepares a proposal in Word. Its next task is to get a customer’s decision about the approved scope.

By Righthand Team · 2026-10-21

Source: https://www.righthand.ai/blog/righthand-and-microsoft-365-copilot-for-a-document-draft-and-customer-acceptance

Copilot is an alternative for work inside the company's Microsoft setup. Righthand is an alternative for delegated follow-through when its communication path is satisfactory for the task.

This article is from Righthand. It uses primary product documentation checked on October 13, 2026. The examples are illustrative, not performance tests.

## The buyer's task

A company prepares a proposal in Word. Its next task is to get a customer’s decision about the approved scope.

## The documented Microsoft 365 Copilot path

The Microsoft documentation gives information about Copilot functions in Microsoft 365 apps and agents. Available work-data access and functions depend on the licensed experience and configuration. [Official documentation](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-overview).

Use Copilot's documented Word drafting functions for the proposal where available. Examine the customer action path in the actual account.

## The Righthand path

A Righthand is an assistant with its own contact details, connected accounts, and recurring responsibilities. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

> Read the supplied approved proposal.
>
> Email the customer the identified scope question.
>
> Send any price or scope change to the owner.
>
> Send the owner the result in this conversation.
>
> Get approval before you change a price or accepted commitment.

The assistant reads the supplied information and carries out the permitted task. It sends a new question when the reply makes an owner decision necessary.

With **Ask**, an outward instruction must identify the recipient and action. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

For direct account reads or writes, the actual connection operation and access are necessary. Supplying information in a message is a different procedure from direct account access. [Connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## An illustrative result

> The customer accepts the scope but wants another payment schedule.

The owner gives a decision about that schedule before recording unconditional acceptance.

## Compare the work that remains

Examine the work in Righthand [Activity](https://docs.righthand.ai/guides/working-with-your-righthand). Examine the applicable records in Microsoft 365 Copilot independently. This article contains no executed comparison results.

## Costs and existing work

Read current plans before purchase. [Righthand pricing](https://www.righthand.ai/pricing) supplies its plan information. Microsoft 365 Copilot account terms determine access and usage for that product.

Compare total required accounts, setup, observed usage, and corrections. Do not equate unlike usage units or treat a subscription price as cost per completed task.

[Get a Righthand](https://teams.righthand.ai). [Read the alternative's documentation](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-overview).