# Righthand and Lindy for a customer contact permission change

Example: An owner permitted one scheduling email. The customer now wants a price change, which exceeds that task.

By Righthand Team · 2026-10-21

Source: https://www.righthand.ai/blog/righthand-and-lindy-for-a-customer-contact-permission-change

Do a control test with each product. Select from the observed result.

This article is from Righthand. It uses primary product documentation checked on October 13, 2026. The examples are illustrative, not performance tests.

## The buyer's task

An owner permitted one scheduling email. The customer now wants a price change, which exceeds that task.

## The documented Lindy path

The Lindy documentation gives information about an AI teammate for email, meetings, reports, connected tools, and follow-up. It also gives information about recurring routines and Slack communication. [Official documentation](https://docs.lindy.ai/).

Do a test of Lindy’s approval controls with the same changed request. A general product description does not establish enforcement.

## The Righthand path

A Righthand is an assistant with its own contact details, connected accounts, and recurring responsibilities. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

> Read the supplied customer request.
>
> Send the changed price to the owner.
>
> Send only the separately approved response.
>
> Send the owner the result in this conversation.
>
> Get approval before you change a price or accepted commitment.

The assistant reads the supplied information and carries out the permitted task. It sends a new question when the reply makes an owner decision necessary.

With **Ask**, an outward instruction must identify the recipient and action. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

For direct account reads or writes, the actual connection operation and access are necessary. Supplying information in a message is a different procedure from direct account access. [Connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## An illustrative result

> The customer wants a lower price. The assistant sends that question to the owner without accepting the change.

The owner gives a decision about the price and permits the next message.

## Compare the work that remains

Examine the work in Righthand [Activity](https://docs.righthand.ai/guides/working-with-your-righthand). Examine the applicable records in Lindy independently. This article contains no executed comparison results.

## Costs and existing work

Read current plans before purchase. [Righthand pricing](https://www.righthand.ai/pricing) supplies its plan information. Lindy account terms determine access and usage for that product.

Compare total required accounts, setup, observed usage, and corrections. Do not equate unlike usage units or treat a subscription price as cost per completed task.

[Get a Righthand](https://teams.righthand.ai). [Read the alternative's documentation](https://docs.lindy.ai/).