# Quote prices and final scope for a custom product

Example: A customer accepts a sign price but adds a second installation location in the same reply.

By Righthand Team · 2026-10-22

Source: https://www.righthand.ai/blog/quote-prices-and-final-scope-for-a-custom-product

Use the quote for the offered scope. Use the accepted scope for production, and keep conditions in the customer reply.

This article is from Righthand. The story and result are illustrative.

## Two records with different meanings

A quote price gives the amount for the quoted work scope.

A final scope identifies the exact work the parties accepted.

## The customer's situation

A customer accepts a sign price but adds a second installation location in the same reply.

The owner gives the Righthand the identified source material and relevant contacts. A Righthand is an assistant with email, text, phone, and Slack communication. [Introduction](https://docs.righthand.ai/introduction).

## The request to the Righthand

> Compare the supplied quote with the customer reply.
>
> Send the new installation location separately.
>
> Send only the owner-approved answer.
>
> Send the owner the result in this conversation.
>
> Get approval before you change an accepted commitment.

The assistant reads the sources for their different meanings. It compares the relevant facts and sends the difference to the owner.

If the request permits contact, the assistant sends the identified question to the supplied recipient. Send the reply to the person responsible for the decision.

## An illustrative result

> The customer accepts the amount conditionally on another installation location.

The owner gives a decision about whether to give a quote for the additional location before giving acceptance of the order.

## Set access and authority for the actual task

Supplied source material can be sufficient for the first procedure. For direct account access, a connection with the applicable operation and Righthand access is necessary. [Connections](https://docs.righthand.ai/guides/adding-your-first-connection).

For an external action, identify the recipient and task. **Ask** uses an explicit instruction or approval. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the difference with one case

1. Give the assistant one example of each source.
2. Include a difference that affects the task.
3. Compare the returned difference with both sources.
4. Make sure that the test recipient receives a permitted message.
5. Examine the work in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

A satisfactory result must keep the difference and identify the next owner decision. It must not silently replace one source with the other.

## When another approach is sufficient

A direct record or a human review can be sufficient when it gives the answer and no further conversation is necessary. A Righthand is an alternative when you want responsibility for the next information request and decision handoff.

[Compare plans](https://www.righthand.ai/pricing). [Get a Righthand](https://teams.righthand.ai).