# Get an aquarium service visit water access decision

Example: An aquarium service technician has an approved visit. The customer's building will have no water supply during the planned time.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/get-an-aquarium-service-visit-water-access-decision

An assistant is an alternative when building information changes a technician's visit decision.

An appointment notice is sufficient when site conditions remain unchanged.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

An aquarium service technician has an approved visit. The customer's building will have no water supply during the planned time.

The owner supplies the visit window and customer email. The technician gives the requirements for the work.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Contact the customer about the building interruption.
>
> Get the interruption start and end times.
>
> Send the technician the customer's answer.
>
> Get approval before you give a different visit time.
>
> Send the service owner the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the service owner.

The assistant must not give a decision about whether the service can proceed without the required facilities.

## An illustrative result

> The building interruption covers the complete visit window. The customer can accept a visit the next morning.

The owner gets the technician's decision before giving confirmation of the alternative visit.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

[Compare plans](https://www.righthand.ai/pricing). [Get a Righthand](https://teams.righthand.ai).