# Get a photography print size decision

Example: A customer approved a photograph but gave dimensions without units. The lab cannot make the print from that instruction.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/get-a-photography-print-size-decision

An assistant is an alternative when the order must have two related customer decisions.

A print proof is sufficient when it already gives confirmation of size, units, and crop.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A customer approved a photograph but gave dimensions without units. The lab cannot make the print from that instruction.

The photographer supplies the selected image and lab's available sizes. The customer email belongs to the approved order.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer the supplied print sizes with units.
>
> Get the selected size before Thursday at noon.
>
> Get the customer's decision about the shown crop.
>
> Send the custom size to the photographer.
>
> Send the photographer the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the photographer.

The assistant must not treat size approval as crop approval.

## An illustrative result

> The customer selects a standard size but rejects the crop. The photographer must prepare a different image layout.

The photographer shows the revised crop before sending the order to the lab.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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