# Get a nursery plant collection vehicle decision

Example: A nursery has large potted plants ready for a customer. The customer plans to collect them in a small car.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/get-a-nursery-plant-collection-vehicle-decision

An assistant is an alternative when collection information changes the delivery decision.

A collection message is sufficient when the vehicle and loading plan already have staff approval.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A nursery has large potted plants ready for a customer. The customer plans to collect them in a small car.

The manager supplies package dimensions and customer email. Staff will give a decision about the loading and transport requirements.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer the supplied package dimensions.
>
> Get the planned collection vehicle type.
>
> Get the selected collection time.
>
> Send transport questions to nursery staff.
>
> Send the nursery manager the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the nursery manager.

Nursery staff must give loading and transport instructions.

## An illustrative result

> The customer identifies a vehicle with insufficient stated space and wants delivery instead. No delivery has approval.

The manager gives a delivery offer or a different collection arrangement.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

[Compare plans](https://www.righthand.ai/pricing). [Get a Righthand](https://teams.righthand.ai).