# Get a jeweler engraving text confirmation

Example: A jeweler will engrave a gift. The order text includes a date that differs from the customer's latest email.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/get-a-jeweler-engraving-text-confirmation

An assistant is an alternative when an irreversible physical task must have an exact customer decision.

An approved engraving proof is sufficient when the complete text already has confirmation.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A jeweler will engrave a gift. The order text includes a date that differs from the customer's latest email.

The manager supplies the exact two text versions and recipient email. Engraving starts only after the manager gives approval.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer both supplied text versions.
>
> Get the exact engraving text that the customer accepts.
>
> Get confirmation of the date in that text.
>
> Send the manager the complete reply before engraving.
>
> Send the shop manager the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the shop manager.

The assistant must not correct names or dates from assumptions.

## An illustrative result

> The customer gives confirmation of the later date and adds a second name. The new text exceeds the quoted character allowance.

The manager gives a decision about whether a different layout or price is necessary.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

[Compare plans](https://www.righthand.ai/pricing). [Get a Righthand](https://teams.righthand.ai).