# Get a farm shop subscription pause date

Example: A weekly produce customer will travel for two weeks. The message gives an instruction to pause the box next week but does not give the final missed delivery.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/get-a-farm-shop-subscription-pause-date

An assistant is an alternative when relative dates and a billing question appear in the same conversation.

A subscription portal is sufficient when the customer can select exact delivery dates there.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A weekly produce customer will travel for two weeks. The message gives an instruction to pause the box next week but does not give the final missed delivery.

The manager supplies the next delivery dates and customer email. The manager gives approval for subscription changes.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer the supplied delivery dates.
>
> Get the deliveries that the customer wants to skip.
>
> Get the first delivery date after the pause.
>
> Send the credit request to the manager.
>
> Send the shop manager the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the shop manager.

Get the exact next delivery date from the customer.

## An illustrative result

> The customer wants to skip two deliveries and get the next delivery on November 5. The customer also wants a credit for last week's box.

The manager records the approved pause and makes a separate credit decision.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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