# Get confirmation of a watch repair estimate expiration

Example: A watch repair estimate expires Friday. The customer wants the repair but wants completion before a trip next week.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/confirm-a-watch-repair-estimate-expiration

An assistant is an alternative when the customer's reply changes the conditions of an estimate.

An estimate reminder is sufficient when the customer accepts the existing terms.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A watch repair estimate expires Friday. The customer wants the repair but wants completion before a trip next week.

The owner supplies the estimate and approved response deadline. No rush completion date has approval.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer the supplied estimate.
>
> Get the customer's decision about the estimate before Friday.
>
> Send the requested travel completion date to the owner.
>
> Tell the customer that the owner must give approval for a completion date.
>
> Send the repair owner the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the repair owner.

The assistant must not treat conditional acceptance as unconditional repair approval.

## An illustrative result

> The customer accepts the price only if completion precedes the trip. The repair has no approved rush date.

The owner gives a decision about whether the workshop can accept that condition before the repair gets authorization.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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