# Get confirmation of a furniture repair fabric sample

Example: A furniture workshop has a chair ready for new upholstery. The customer saw an online image but has not selected the physical fabric sample.

By Righthand Team · 2026-10-16

Source: https://www.righthand.ai/blog/confirm-a-furniture-repair-fabric-sample

An assistant is an alternative when the workshop must have a clear material decision before physical work.

A signed sample card is sufficient when it already identifies the approved fabric.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A furniture workshop has a chair ready for new upholstery. The customer saw an online image but has not selected the physical fabric sample.

The owner supplies three sample references and the customer email. The quote covers one fabric grade.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the customer the three supplied sample references.
>
> Get the customer's selected physical sample.
>
> Tell the customer that an online image can differ from the sample.
>
> Send the different fabric grade to the workshop owner.
>
> Send the workshop owner the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the workshop owner.

The online image does not establish approval for the physical fabric sample.

## An illustrative result

> The customer selects sample B but wants a different fabric grade. The workshop must give a revised price before work starts.

The owner prepares the revised price and gets approval for the selected material.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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