# Get confirmation of loan equipment during a coffee machine repair

Example: An office coffee machine must have repair. The supplier gives an offer for loan equipment with a different water connection.

By Righthand Team · 2026-10-17

Source: https://www.righthand.ai/blog/confirm-a-coffee-machine-service-loan-equipment

An assistant is an alternative when a repair fallback depends on physical requirements.

A repair booking is sufficient when the loan equipment matches the approved site conditions.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

An office coffee machine must have repair. The supplier gives an offer for loan equipment with a different water connection.

The manager supplies the office facilities description and supplier email. Supplier technicians give a decision about installation requirements.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Get the loan equipment's installation requirements.
>
> Send the supplier the supplied office facilities description.
>
> Get the technician's decision about installation.
>
> Send the extra work to the office manager.
>
> Send the office manager the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the office manager.

Supplier technicians must give the installation requirements.

## An illustrative result

> The loan equipment must have a connection that the office does not have. The supplier gives an offer for a tank-fed alternative.

The manager selects the approved alternative before staff receive a temporary-service notice.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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