# Collect a volunteer orientation venue change reply

Example: A nonprofit moved an adult volunteer orientation online. One volunteer tells the coordinator by email that they cannot use the meeting platform.

By Righthand Team · 2026-10-17

Source: https://www.righthand.ai/blog/collect-a-volunteer-orientation-venue-change-reply

An assistant is an alternative when an access problem must have a format decision.

A meeting invitation is sufficient when every volunteer can use the approved format.

This article is from Righthand. The customer story and result are illustrative.

## The work that the customer wants

A nonprofit moved an adult volunteer orientation online. One volunteer tells the coordinator by email that they cannot use the meeting platform.

The coordinator supplies the approved online instructions and alternative contact. The coordinator gives approval for orientation arrangements.

The Righthand has its own email address and phone number. You can give instructions by email, text, phone, or Slack. [Righthand introduction](https://docs.righthand.ai/introduction).

For this example, the Righthand uses its own email address. It identifies itself as the team's assistant. Company account access is a different setup choice. [Account connections](https://docs.righthand.ai/guides/adding-your-first-connection).

## The request to the Righthand

> Send the volunteer the supplied online instructions.
>
> Get the access problem description.
>
> Send a request for another format to the coordinator.
>
> Get approval before you give confirmation of a different orientation.
>
> Send the volunteer coordinator the result in this conversation.
>
> Use Pacific time for the deadline.

## What the Righthand does

The Righthand sends these questions by email. It sends the reply to the volunteer coordinator.

Receipt of an invitation does not establish completed orientation.

## An illustrative result

> The volunteer has no computer access and wants a telephone orientation. No telephone format has approval.

The coordinator gives a decision about whether an approved alternative has the required orientation content.

## Access and permission

If you want direct account access, connect the account independently. Make sure that the Righthand has the necessary operation and access. A catalog entry does not establish each available action. [Connection Permissions](https://docs.righthand.ai/guides/add-a-connection).

With **Ask**, an outward instruction must identify the recipient and task. New approval can be necessary for a changed commitment. Connection tool permissions are another required control. [Communications Policy](https://docs.righthand.ai/security/external-communications).

## Try the procedure with one task

1. Give the Righthand one task with a teammate as the contact.
2. Make sure that the teammate receives the permitted email.
3. Tell the teammate to reply with a different request.
4. Compare the returned decision with that reply.
5. Examine the email records in [Activity](https://docs.righthand.ai/guides/working-with-your-righthand).

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